![]() The agent did indeed dispatch our lamp on 10 May, so we are awaiting confirmation from the courier as there has been no further updates on the tracking site. The wrong light would be collected and the correct one delivered, hopefully today. Again I followed up and your online agent swiftly replied and assured me that he would remedy the situation. It arrived on Tuesday 10 May, but once we opened the box, saw that our light bulbs were enclosed, but that a wrong light fitting was dispatched. ![]() I was then given confirmation that the order would arrive on Tuesday 10 May. ![]() I made contact on Monday 9 May in the morning, via the online chat, and was asked to send my email address and that there would be follow-up made.Įnd of day on Monday, I had still not received feedback so again I contacted you via the online chat. I checked the tracking number provided but after the 4th of May, there we no new updates. I placed an order on Monday 3 May for light bulbs & one standing lamp. The outdoor plug I bought was also broken and I had to exchange this at the Ruimsig store as well.ĭisappointing that the level of knowledge in lights are so poor at a place that specializes in it… I then went to Chamberlain’s hardware and they told me that I should’ve bought another part together with the dimmer plate for it to work – They then sold me a dimmer plate that worked for the LED lightbulbs. I exchanged the item at your Ruimsig branch and the salesperson again assured me that those dimmer plates will work for LED lightbulbs, but after I installed at home it didn’t work. After I received the order, I had to exchange the item because the two switches were for two different lights. The consultant also told me that the two switches on the dimmer plate is for the same light – One switch will turn the light on and off and the other switch will dim the light. I went onto your website and chatted to one of your consultants, who assured me that the dimmer plate I bought will work with LED lightbulbs. ![]() Take photos of your house and garden to determine where old lighting can be replaced and where new lighting is needed.ĭraw a map or diagram of the areas where you desire low-voltage lighting to be installed.Not a great experience at all. Whether you’re looking for an accent piece such as a globe, or sets of reliable path lights, spotlights, task lights and even strips of twinkling holiday lights for your garden, low-voltage lighting selections are now abundant at most big-box retailers, garden centers and online shops. Here are a few suggestions about getting started with your low-voltage landscape lighting installation: When in doubt, consult a professional and investigate the costs and timing of having the low-voltage landscape lighting installed rather than tackling the job yourself. It’s good to remember that you’ll lay your cable first, then install the transformer and, finally, connect the lights. Don’t forget to check with your retailer about finding the appropriate size and length of cable. For example, a dozen 18-watt lights would require a minimum of around a 250-watt capability from the transformer.ĭifferent transformers require different strengths of cable, according to gauge. ![]() To determine how much power your transformer needs, tally all the lights you’re planning to use and go with that number. The size of the transformer you choose is key: they range from about 44 to 900 watts. Low-voltage lighting comes equipped with a special transformer, which fits into any house plug and converts the typical 120 volts into just 12 volts. ![]()
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